I asked to speak to a person, then it hung up on me. I called for support and only got a computer that said my speed is good and offered to text me the link to the self-test (which I already did). It's also possible that the ONT itself is bad based on reports from last year that AT&T had identified a bad batch of them. You'll have to call the 80 number and they'll need to roll a truck for service. I've contacted AT&T, a technician was supposed to come today but he didn't show up. The LED status you describe indicates that there's a problem with the fiber line itself. The message on my browser reads: 'Gateway Authentication Failure. I have run the self-tests on the AT&T site. The red alarm light on my AT&T ONT box is on and there is no internet. (The Data light appears green in the photo, but it is really flickering green/yellow) The little white box between the router and the internet shows the following - power green, PON off, alarm red, data amber. automated troubleshooting says theres a problem and I need to talk to someone, but I cant reach anyong. This gateway does not come off the wall easily to get it's model number, so here is a photo. Fiber internet - PON light off, Alarm light red. Power, Broadband 1 and Service lights are solid green. I have reset the WIFI ATT U-verse box multiple times. The Data light, multiple times, flashes red, then green, then goes yellow or flickers yellow/green. During the gateway start-up routine, the Alarm light goes red for a couple of seconds twice, then stays off. I have powered off the gateway several times. The Power light and PON lights are solid green. The Data light alternates between solid yellow and rapid flickering green/yellow. The gateway, where the fiber comes into the room, has 4 lights: Power, Alarm, Data and ?PON?. Tell the tech to check the fiber from the house back to the neighborhood box. My questions: How sensitive is the fiber I am going to be having this issue a lot I work from home and need a solid working connection so I am already thinking of converting to non fiber. You get a red alarm light after the last ONT replacement Schedule another visit. So ATT has to send a tech out which will take two days. Also my laptop intermittently loses its signal. Next day my internet connection is dead and I find the Alarm light Red on the fiber in home unit. In my experience the tech will resolve about 95% of trouble with 5% chance that another tech will be needed likely on a different (future) day.Over the past month or so, I am having intermittent loss of Facebook Messenger live audio/visual communication. if issue is pulled connection at PFP, drop, inside wiring, or ONT the tech should be able to resolve. If good light at PFP but poor or none at the fiber terminal is creating a work order for outside plant tech to find and repair. Please confirm: Did I understand all your issues correctly A yes or no response is very important, so it will be highly appreciated. (To unblock please use the JAVASCRIPT recaptcha - which should appear above. You want our advice and guidance so you can get your service back again. This IP address 52.167.144.125 has been blocked for unusual usage patterns. If that keeps happening though, Id recommend calling in and getting a tech out there to. Glad you got it working again by restarting it. It means the ONT was not seeing fiber light. * damaged fiber drop from animal(s) or human cutting the fiber from digging, or nature (storms, tree limbs, etc)įor a tech the 4 main points of checking light with a light meter and or ruby red is the ONT, the fiber NID (if installed), fiber terminal, PFP. You own and operate a Fiber Optics service contract with AT&T Uverse. Orange data is normal (if youre on 100mbps or above) If you dropped down to 50mbps, your data light would be green. * if have fiber NID, issue with either fiber end or coupler including ants in the NID The white box they install on the wall which then connects to the router has started to display a red ALARM light and subtle red DATA light. * faulty ONT requiring replacement, this would be the step if fiber light is good at ONT but not detected by ONT. This box has what appears to be an optical cable and an ethernet cable going to it. Call or use the my att app to get a tech to come fix it. The internet or the TVs stopped working and a red 'alarm' light was blinking in the small white box inside the house. After one month, they eventually came to bury the cable. There are many possible causes for RED ALARM light including LOW light condition which is more common with bad SC connection. ATT fiber optic box (3-4 feet, 6' diameter cylindrical object) is in our backyard.
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